Emergency customer protections are ending
In the beginning of the COVID-19 crisis, SDG&E put emergency customer protections in place to help ease the financial burden many Southern Californians were suddenly feeling. The California Public Utilities Commission (CPUC) has extended the emergency customer protections to June 30, 2021. Normal business operations will resume on July 1, 2021.
- If you have a past due account balance, SDG&E encourages you to set up a flexible payment plan. Credit and collections activities will resume on July 1, 2021. You can set up payment arrangements online on My Account or through the SDG&E mobile app. Visit sdge.com/my-account-2021 for more information.
- From monthly discounts to one-time payment assistance, SDG&E has different programs available to help manage bills. Visit https://www.sdge.com/residential/pay-bill/get-payment-bill-assistance/assistance-programs/no-cost-energy-efficient-home-improvements.
- Renters impacted by the COVID-19 pandemic may qualify for rent and utility payment assistance. Call 2-1-1 to learn more.
- If you are currently a CARE or FERA customer, you may also be eligible for debt forgiveness. Visit https://www.sdge.com/residential/pay-bill/get-payment-bill-assistance/amp to find out if you qualify.
- Program recertifications and verifications for CARE, FERA and Medical Baseline will resume on July 1, 2021. SDG&E will notify you via email or mail if additional documentation is needed.
To see how SDG&E can help, visit sdge.com/covid and answer a few easy questions.
If you are an SDG&E business customer, normal credit and collection practices are scheduled to resume July 1, 2021. Avoid disconnection and set up a payment plan and rest easy knowing you’re covered. Visit sdge.com/recovery to learn more.
Take SDG&E’s Easy Home Energy Survey to Save Money
Did you know a few simple changes here and there can make a difference on your monthly energy bill? If you’d like to see how you could save energy year-round, take SDG&E’s 5-minute online survey to help you identify ways energy inefficiencies in your home could be costing you money.
Taking the survey is easy. All you have to do is identify how you use energy in your home, and you’ll receive an action plan that includes programs, tips or tools that can help you save.
Step 1 – Visit sdge.com/myaccount and log in with your Username and Password.
Step 2 – Click “Ways to Save” (upper right), select “Ways to Save” in the menu, then click on the link to “Take a home energy survey”. The survey will ask for details about your home, appliances and energy use.
Step 3 – You’ll receive an action plan with energy-saving tips that are personalized for you and your home.
Take the online survey now at sdge.com/survey.
Assistance Programs For Those In Need
If you’ve recently lost your job or need financial assistance, SDG&E can help. You may qualify for savings on your monthly energy bill, even if you’ve never qualified before or are receiving unemployment benefits. Discounts are available through SDG&E’s CARE or FERA programs, based on your current household income.
Applying online is easy. No additional income verification is needed. And if you’re having trouble paying your bill, call SDG&E’s Customer Care Center at 1-800-411-7343 to set up payment arrangements or to find out if y
ou qualify for a reduction in your outstanding balance through the Arrearage Management Payment (AMP) Plan.
Visit sdge.com/assistance to learn more. Help is here for you.
Considering Purchasing A Backup Power Source?
We all rely on electricity for everyday life. That’s why it’s important to have an emergency plan in place before a power outage occurs. As part of your plan, you may want to consider adding a backup power source like a generator or portable power station.
A backup electric generator can be valuable when the power goes out. Backup electric generators aren’t connected to SDG&E’s power grid. This means that, in the event of an outage, a backup generator can turn the lights back on, keep appliances running and power essential equipment and electronic devices.
There are two types of generators:
- Portable generators provide temporary power for basic needs. They can range in price from a few hundred dollars to more than $1,000. It is very important to determine what size generator you’ll need and how to operate it safely before running it for the first time.
- Permanent standby generators are bigger and better equipped to power larger structures, such as an entire home, if sized properly. When a power outage occurs, they turn on automatically and turn off when power is restored. These generators require professional installation from a licensed electrician.
Find out whether you need one for your home, how to shop for the right generator and how to use it properly to avoid risking you and your family’s safety. Here are a few things to think about before purchasing backup power:
Your Energy Needs — What are the critical appliances you’ll need during an outage? Are you dependent on a medical device or have special heating or cooling needs? Evaluating your energy needs is an important first step in choosing the right generator.
Fuel Preferences — Gasoline, propane, solar with backup storage? There are many factors to consider when choosing the right type of fuel including accessibility, affordability, environmental concerns and the space available for secure generator storage.
Installation Requirements — A permanent standby generator, or rechargeable home battery system should be installed by a qualified professional, such as a licensed contractor.
Always Remember – While a backup power source can be helpful during a power outage, it can also pose safety hazards when not used correctly. If using a fuel-burning generator, be sure it is positioned outside, away from your home and with proper ventilation. Carbon monoxide poisoning can be deadly.
For electric generator safety tips, visit sdge.com/generator.